Shipping and Returns
Due to social distancing requirements, shipping may be slower than normal. Thanks for your patience.
You are able to select tracked shipping at checkout. Your tracking information will be sent to you via shipping confirmation email. If you do not select tracking, I will include the shipping reference where possible so you can see whether delivery has been attempted yet.
Nåde Store is a one-woman show, so please bear with me. I work to ship your item to you as quickly as possible, usually within 2-5 business days.
Any protective packaging your item arrives in will be recycled, rescued from the landfill. All items will arrive wrapped in recyclable paper as standard. If you'd like your item to arrive in a decorative gift wrap, feel free to select your paper of choice from the store, add to basket and add a note with your request at checkout. I am always more than happy to ship gifts directly and pop in a note or add hand-written notes to greetings cards, too. Just drop me a message!
Please try to use the packaging again, too. I avoid using any brand new plastic packaging as far as is possible.
I work hard to make sure all products are good quality and shipped safely. However, if something isn't quite right please contact me within 7 days of your item arriving. I am unable to process free returns, and all returns must be tracked. Drop me a message at firstname.lastname@example.org and I will be happy to help you.
Changed your mind? Just drop me an email ASAP and I will try to resolve it for you. Please note, if your item has already been shipped I unfortunately won't be able to cancel the order.
Dependent on the circumstance, some items may result in customs charges. Nåde Store is not responsible for any custom fees incurred. By ordering, you are accepting any custom fees that may be incurred.